The Comfort Factor
Attractive communicators know that when people feel comfortable, they’re much more open to suggestion. Here are a few hints on how to make people feel relaxed.
Make Them Feel at Home
Pick the right place to talk. You might be happy to discuss personal stuff in the coffee room, but not everyone is. If you are about to communicate sensitive information, reprimand someone or ask them personal questions, pick a place where you can’t be overheard.
When someone else enters your space, it gives you the upper hand. Don’t abuse it. As the host, it’s your place to make easy for a guest to feel ‘at home’ in your environment. Don’t flaunt your power and sit behind your desk, for example, unless you deliberately want them to feel uncomfortable.
Similarly, if you are on their home ground, make up your mind to feel at home no matter what they do. Take responsibility for your own feelings and sense of personal power. Say to yourself, ‘If it is to be, it is up to me.’
Get on the Right Side of Them
I mean this literally. Most of us have a side on which it feels more comfortable to have other people stand or sit. Sometimes we aren’t even aware of it, we just sense a little more discomfort if they’re on the wrong side.
So, if possible, let a person sit or stand or loll where they feel most comfortable. Wait till they’re settled and then ask them whether they’d be more comfortable with you on their right or left. A simple ‘Would you prefer it if I sat here or there?’ as you indicate each spot will do it.
If you are someone who tries to please other people too much, however, or always lets other people choose, you might want to take this opportunity to go for what makes you comfortable.
Equalize with Them
People who have an affinity with kids can often be found on the floor at ‘kid level’. They’re more into having fun with the kid than maintaining their status as superior adults. If you want to create equality in your communication, sit or stand beside someone on the same level. After all, you’re OK about who you are, aren’t you? You don’t need to put someone down or hide behind a fancy desk, do you?
Watch their Space
Before you approach someone, smile and made eye contact first. This tells them you’re friendly and safe. Don’t rush in and stand too close or ‘in their face’, or sneak up on them or take them by surprise, as you will step over the boundaries of their personal space. This is the distance we all need to keep between ourselves and another person. The amount we require varies. If we like a person and know them well, we will let them get much closer than a stranger can.
Be aware of a person’s personal space. If you dive in too close too quickly, they will feel invaded. Constantly check for ‘space invasion imminent’ warning signs. These are the signals that occur just before a person contracts and moves back. Small facial muscle changes, narrowing eyes and moving the chin backwards are all signs flashing up the message ‘Get any closer and I’m moving back.’ (See more detailed information on signals in the post NLP Communications – Reading Signals’.)
One good way to experiment with moving closer to people is to move gently in and out of their space. Make sure you are smiling and make brief but regular eye contact, then take a small step towards them and move backwards again. Continue to do this from time to time, moving a little bit closer each time. The small steps acclimatize a person to you and make them more willing to let you into their space.
People do all sorts of things in their personal space, including using the area in front of them like a projection screen. When they’re thinking about the future and possibilities, they tend to glance in front. So if you sit or stand directly in front of them, you could be in the space they use for viewing the contents of their mind’s eye! When you want someone to access their bliss spot or get a good picture of something you’re proposing, give them a clear line of sight ahead and stand aside.
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